Effective Date: July 1, 2025
Next Scheduled Review: July 1, 2026
The Music Guild (“TMG,” “we,” “us,” “our”) is one of Los Angeles’s longest-running presenters of chamber music, and a California 501(c)(3) nonprofit that enriches communities through world-class concerts, hands-on education initiatives, and instrument-donation programs for students. We safeguard your information following the California Consumer Privacy Act, the California Privacy Rights Act, and all other applicable privacy laws.
- Scope
This notice covers all online and offline interactions with TMG, including ticket sales, donations, newsletters, education programs, and visits to themusicguild.org.
- Categories of Information We Collect
▸ Identifiers – name, postal address, email, telephone.
▸ Commercial information – ticket or pass details, donation history.
Internet or network activity – IP address, device/browser type, pages visited, cookies.
Financial information – last four digits of card, expiration date, transaction ID (processed by Stripe).
▸ Communication information – messages you send us.
▸ Student information (offline) – limited contact details about minors enrolling in our education programs; collected only with verified parental consent and kept no longer than required to run the program.
We do not intentionally collect sensitive personal information such as precise geolocation, health data, or biometric data. Services are not directed to children under 13; any data collected about minors is obtained from or with a parent or legal guardian.
- Purposes for Using Information
▸ Process ticket, pass, and donation transactions.
▸ Send newsletters, concert reminders, and organizational updates.
▸ Acknowledge gifts for tax compliance.
▸ Administer education programs and communicate with parents or guardians.
▸ Analyze website traffic and improve our services.
- How We Share Information
We do not sell or share your personal information for advertising. Data is disclosed only to service providers under contract: Stripe (payments), TicketTailor (ticketing), Donorbox (donations), Mailchimp (email), Google Analytics and Meta (analytics). Board members may access donor or ticket data only when reasonably necessary and under confidentiality obligations.
- Cookies and Tracking
We use first- and third-party cookies for site functionality and analytics. A banner lets you accept, reject, or customise non-essential cookies. Browser “Do Not Track” and Global Privacy Control signals are honoured as opt-out requests for analytics cookies.
- Your Privacy Rights
California residents may request (a) access to personal data, (b) deletion, (c) correction, (d) information on any disclosure for direct marketing, (e) to opt out of any sale or sharing (TMG currently conducts none), and (f) to limit use of sensitive data (TMG does not collect it). EEA/UK residents have similar GDPR rights. Exercise rights by emailing concerts@themusicguild.org, calling +1 (310) 558-3500, or writing to our postal address. We respond within statutory time-frame
- Data Security
We secure data with TLS encryption in transit, AES-256 encryption at rest (via Stripe and Mailchimp), role-based access controls, multi-factor authentication, and annual PCI-DSS reviews. No method is perfectly secure, but we continuously evaluate and update safeguards.
- Data Retention
▸ Donor and financial records – minimum 7 years (IRS).
▸ Ticketing transactions – 4 years (California statute of limitations).
▸ Newsletter contacts – until you unsubscribe or 12 months of inactivity.
▸ Web analytics logs – 14 months, then aggregated.
▸ Student program records – retained only for the duration of the program plus 12 months, then securely deleted.
- International Transfers
Where data moves outside your jurisdiction, we rely on standard contractual clauses, EU-based hosting, or other approved safeguards with our providers.
- External Links
Our website may link to third-party sites we do not control. Review their privacy policies independently.
- Changes to This Policy
We review this notice at least annually. Material changes will appear here and be flagged on our home page 30 days before they take effect.
- Contact
The Music Guild
EIN 95-6058359
6303 Wilshire Blvd, Suite 206
Los Angeles, CA 90048, USA
+1 (310) 558-3500
Concerts@TheMusicGuild.org